In subscription and billing management systems, an expired subscription refers to a situation where a customer’s access to the product or service is no longer valid because the payment for their subscription has not been renewed. This can happen because of a few reasons. Either, the customer has not made a new payment, their payment method has been declined, the customer cancels the subscription or their subscription has reached its expiration date. In these scenarios, the customer’s access to the software and all its features will typically be limited or completely cut off until they renew their subscription. In most cases, when a subscription expires, the customer’s account is automatically disabled causing him problems to run his business.
Other reasons for a subscription to expire can be because the customer has not used the product or service for an extended period. It can also happen if the customer violates any of the terms of the agreement, such as by using the service for unauthorized purposes.
There are two main types of expired subscriptions that are found in subscription and billing management: those that are simply inactive, and those that have been canceled by the customer. Inactive subscriptions usually happen when a customer’s payment method fails. For example, if their credit card expires or is declined, their subscription will become inactive. Customers can usually reactivate their accounts by updating their payment information. Canceled subscriptions occur when the customer actively chooses to cancel their service. This could be because they are not using the software anymore, or because they are unhappy with the service.
