Disconnection credits are a feature of subscription management software that allows businesses to provide their subscribers with compensation in the form of credits when their service is unexpectedly interrupted or disconnected. These credits can be used by the subscriber to extend their subscription or purchase other products or services offered by the business.
SaaS subscription management software use various methods to monitor the availability and uptime of the service they provide, such as website monitoring, server monitoring, or application monitoring. If a service is interrupted, the software can automatically issue disconnection credits to the affected subscribers.
Disconnection credits can help businesses retain their subscribers by showing that they value their customers and are committed to providing reliable service. They also provide an incentive for subscribers to remain with the business by offering them compensation for any inconvenience caused by service interruptions.
To implement disconnection credits, businesses need to configure their subscription and billing management software to automatically issue credits to subscribers when a service interruption occurs. The credit amount can be set based on the duration of the interruption or other criteria defined by the business. The subscriber can then use the credits to extend their subscription or purchase other products or services offered by the business.
